Chat & web
How to accept payments in a chatbot
Your chatbot answers the question, recommends the product, and gets the yes. Then it sends the customer a link to a checkout page, and a third of them never come back. Every redirect out of the conversation is a place to lose the sale.
Maven renders a secure card form inline, right in the thread. The customer pays without leaving the conversation, card data goes straight from their browser to Maven, and your servers never see a digit.
Why chatbots lose sales at checkout
Typing a card number into a chat thread is a compliance nightmare, so nobody does it. The standard fallback is a hosted checkout link, which breaks the conversational flow your bot worked to build. The customer switches context, gets distracted, and the conversion dies in the gap.
An inline payment widget keeps the transaction inside the moment of intent. The customer says yes and pays in the same thread, in the same minute.
How the Maven chat widget works
Your server creates a widget session with the amount and currency. Your page mounts the Maven widget with one call, and it renders a card form inline in your chatbot or web app. The customer enters their card, the data goes directly from their browser to Maven, and Maven charges your connected gateway.
You get the same signed webhooks as voice payments, so one backend handles both channels. The widget's colors, labels, and fields are configured per app, so it looks native to your product.
Works with any chatbot stack
The widget is framework-agnostic: custom LLM bots, support platforms, web apps, anything that can render a script. If your agent runs on the web, it can take a payment with Maven.
Setting it up
- 01
Connect your gateway
Stripe, Authorize.net, Braintree, J.P. Morgan, Fiserv, Shift4, NMI, Qualpay, or Clover. Charges run through your own account.
- 02
Create a widget session from your server
One API call with the amount and metadata returns a session for the widget to mount.
- 03
Mount the widget in the conversation
One call on your page renders the card form inline in the thread, styled to match your product.
- 04
The customer pays without leaving chat
Card data flows from the customer's browser to Maven directly. Your frontend and backend stay out of PCI scope.
- 05
Handle the webhook
A signed webhook confirms the charge, the same event shape as voice payments, so your fulfillment logic is written once.
Common questions
Is it PCI compliant to take payments in a chatbot?
With Maven, yes. The card form is served by Maven and card data travels from the customer's browser to Maven directly. Your chatbot, frontend, and servers never touch it.
Can I style the payment widget to match my product?
Yes. Colors, labels, and fields are configured once per app, so inline payments look native to your chatbot or web app.
Does chat use a different integration than voice?
Same API, same webhooks. A voice payment and a chat payment produce the same signed events, so one backend handles both.
Can I save a card in chat without charging it?
Yes. Tokenize mode collects and stores the card on your gateway for future billing without an immediate charge.
Add payments to your agent in minutes, not months
Connect your gateway, wire the handoff, and start collecting. Card data never touches your stack.